FAQ

Frequently Asked Questions

Orders & Products

What does "made-to-order" mean?
Every item in the PSL Merch Store is printed specifically for you when you place your order. We don't hold stock, which means less waste and fresher gear!

Can I customise my order with a name or number?
Some items support personalisation — check the product page for options. If you're unsure, get in touch and we'll help.

How do I know what size to order?
Each product page includes a size guide. We recommend checking it carefully before ordering, as made-to-order items can't be exchanged for sizing errors in the traditional sense — though we do offer a "Second Chance" store credit. See our Returns & Refunds page for details.

Shipping & Delivery

How long will my order take?
Orders are typically processed within 1–3 business days, then dispatched. UK delivery usually takes a further 3–5 business days depending on product fulfilment. See our Shipping & Delivery page for full details.

Do you ship internationally?
Yes! We ship to most countries in Europe. International orders typically arrive within 7–14 business days after dispatch.

Will I receive tracking information?
Yes — once your order is dispatched you'll receive a confirmation email with tracking details.

Returns & Refunds

Can I return my order?
Because items are made-to-order, our returns policy differs slightly from standard retail. Please visit our Returns & Refunds page for full details, or contact us if something isn't right with your order.

What if my item arrives damaged or incorrect?
We're sorry to hear that! Email us at sales@puckseniorleague.com within 14 days with a photo and we'll sort a free replacement or full refund.