Refund policy
Returns & Refunds Policy
The Nature of Our Gear
Every item in the PSL Merch Store is Bespoke / Made-to-Order. This means the item does not exist until you place your order. Because of this custom manufacturing process, we do not hold inventory and cannot easily restock items.
Damages and Manufacturing Issues
Please inspect your order upon reception. If an item is defective, damaged, or the wrong item, we will make it right at no cost to you. Contact us at sales@puckseniorleague.com within 14 days with photo evidence of the product and packaging. We will coordinate with our printing partners for a free replacement or a full refund.
UK & European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the UK or European Union, you have the legal right to cancel or return your order within 14 days, for any reason.
Please Note: As these items are bespoke (manufactured specifically for your order), they fall under the Digital Markets, Competition and Consumers Act 2024 regarding goods with diminished value. For "change of mind" returns, we reserve the right to deduct the Base Production Cost from your refund. You will be refunded at a minimum: Store Profit + Original Standard Shipping. The customer is responsible for the cost and arrangement of return shipping to our Poole unit.
Exchanges & "Second Chance" Credit
Because returns are costly for both the customer and the environment, we offer a "Second Chance" store credit for sizing or selection errors. In many cases, we can provide a high-value discount code (valued at production cost) to allow you to order the correct item without the hassle of shipping the original back to us. Please email us to discuss this option.
How to Start a Return
We have a 30-day return window. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Contact us at sales@puckseniorleague.com to request a return authorization.
- Once authorized, items must be sent to:
Puck Senior League
Unit 166333, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK
Items sent back to us without first requesting a return will not be accepted. We recommend using a tracked service; we cannot process refunds for items lost in transit back to us.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, hazardous materials, or flammable liquids. We also cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method (minus any applicable production deductions) within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.